Return Policy

Items may be returned within 10 days via common carrier at the customer’s expense. In the event of an order cancellation, 10% of the original purchase price will automatically be forfeited to Sugar Plum Oak. In addition to the 10%, Sugar Plum Oak shall retain the difference between the subsequent selling price of the item and the cost of the item to Sugar Plum Oak (should the cost be greater than the selling price). Sugar Plum Oak reserves the right to sell any canceled or returned item in any manner, for any price which Sugar Plum Oak, in its sole discretion, determines to be the best reasonable price. Refunded amount will not include freight charges. Should you receive an item that is defective or damaged in shipping we will, at our option, have the item repaired or replaced at no additional cost.

SPECIAL ORDERS AND SPECIAL STAINS ARE NON-RETURNABLE.